Customer Promise

We welcome all feedback, good or bad and take all comments into consideration when planning our shows.  We strive to deliver excellent customer service to all our customers, whether visitors or exhibitors, but recognise that sometimes we might get it wrong.  If you do have a complaint or any feedback, please write to us at the address below.  We will endeavour to acknowledge your communication within 10 working days.

Complaints and Feedback

Please address all complaints and feedback to:

BBC Gardeners’ World Spring Fair

River Street Events at Immediate Media 

Vineyard House 

44 Brook Green

Hammersmith

London W6 7BT

or email: [email protected]

Make sure you get the chance to have your say!

Please take time to complete our post show surveys that we send out after the show, or email us at [email protected]