Visitors looking at the pocket map at BBC Gardeners' World Live

How can we help?

Please find answers to some of our most frequently asked questions below. If your query is not answered, please get in touch.

Planning makes perfect! Please refer to our Plan Your Day page for all the essential information prior to attending the Show and to help you make the most of your day out.

Thursday, Friday, Saturday: 9am – 6pm

Sunday: 9am – 5pm 

You will choose a timed entry slot at the point of booking. Please aim to arrive within the 45-minute window: 9.00am –  9.45am / 9.45am – 10.30am / 10.30am – 11.15am / 11.15am-12pm / 12pm onwards

The Transaction Fee is charged per order, not related to the number of tickets purchased. Transaction fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Transaction Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The Transaction Fee also contributes to other operational costs and overheads associated with ticket admin e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

The transaction fee is £3.95 for E-Ticket or £4.95 for Standard Postal Delivery. This covers the costs of processing your order, packing and delivering the tickets to you. This fee can also apply to tickets arranged for collection. The transaction fee applies per order not per ticket. A transaction fee does not apply to orders of only additional ‘add-on’ items.

Under 18s are admitted to the show accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

We welcome visitors with disabilities to The NEC for BBC Gardeners’ World Live. 

For information about wheelchair and scooter hire, parking, assistance dogs and more, please read our Access for Visitors with Disabilities page coming soon.

If you need to bring a companion, assistant or guider with you to the show to maximise your enjoyment, then that carer will be admitted free of charge. Please email bbcgardenersworldlive@riverstreetevents.co.uk with your booking reference and they will be able to arrange a Carer ticket for you.

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

Alternatively if you opt for tickets to be sent by post, they should arrive no later than 2 weeks before the show. 

If you book within one week of the show, you will need to collect tickets from the Box Office at the show entrance, or select an e-ticket.

You can access your tickets at any time online from See Tickets directly, using this link: https://gardenersworldlive.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.

The NEC has numerous car parks that are more broadly categorised into North, East, South and West with over 20,000 onsite parking spaces. On your arrival at the NEC, traffic officers will direct you to the most convenient parking area for your event, however being such a large site with a number of entrances, it is recommended that you refer to The NEC Site Map before your arrival to avoid adding time to your journey. The NEC is well sign-posted from the M6 (J4), the M42 (J6), the A45, A446 & M1.

Disabled parking for any vehicles displaying a blue badge is available and situated close to the halls for easy access. Both standard and disabled pre-paid parking will be available. 

We highly recommend booking pre-paid parking in advance to secure the best rates. Pre-paid parking is £12. Pay on the day is £16. Pre-paid parking is available 3 months out from the show.

If you choose to pay on the day, tickets can be purchased from ticket machines during your visit and presented at the exit of the car park when you leave. Shuttle buses operate between the car parks and the Show.

Please visit https://www.thenec.co.uk/visitors/parking/ for more information.

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