FAQ's

Customer promise

How can we help?

Please find answers to some of our most frequently asked questions below. If your query is not answered, please get in touch.

Friday, Saturday, Sunday: 9:30am – 5pm

You will choose a timed entry slot at the point of booking.

 9.30am  / 12.00pm / 13.30pm

Travelling to the BBC Gardeners’ World Spring Fair at Beaulieu is an important part of your experience. Take a look here for info on how to get to the Fair. 

Venue address:  Beaulieu, New Forest, Hampshire, United Kingdom,SO42 7ZN 

We will be using signage where appropriate to indicate best practice for social distancing. Dedicated safety officers will be present at the Fair at all times so they can make sure the latest guidelines are followed by all visitors. For more info on how we are keeping you safe at this year’s Spring Fair, please click here.

Prices for children’s tickets can be found on the Ticket Information Page.

We are sorry, but we are not able to refund tickets for people who can’t make it. Ticket Terms & Conditions can be found on the ticket booking page.

The Transaction Fee is charged per order, not related to the number of tickets purchased. Transaction fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Transaction Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The Transaction Fee also contributes to other operational costs and overheads associated with ticket admin e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

Any visitor who is registered disabled is able to purchase a concessionary ticket plus claim a free ticket for a carer to accompany them to the Fair. For ticket prices for visitors with disabilities click here. 

The Gardeners’ World Magazine team will be at the Fair every day, hosting the What To Do Now Stage. Find out who will be joining us at the Fair here. With further names to be announced soon. 

Under 18s are admitted to the show accompanied by an adult. Under 5s tickets are free of charge and age 6 – 17 are at a discounted child rate

In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairspring.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.

There will be one cash machine at the Fair. Some producers don’t accept cards, so be sure to bring enough cash with you!

Tickets to the BBC Gardeners’ World Spring Fair are now on sale. Book here.

Yes, holders of a Beaulieu gift aid annual pass to the National Motor Museum can upgrade their gift aid pass to visit BBC Gardeners’ World Fair Spring. For more information or to book, head to the Beaulieu website here.

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairspring.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications. 

We have increased the number of toilets that are available at Beaulieu and have added them into the event field.  Queuing will be controlled to allow visitors to socially distance and the units will be serviced by a dedicated attendant.  All toilets in the event field will be stocked with hand sanitiser. Additional single portable toilet units will be located in the event field with a dedicated attendant for servicing.

Yes, dogs are permitted to the Spring Fair, however they will need to be kept on a lead at all times.

Yes, there will be lots of food and drink available at the Fair, plus tasty treats for you to buy and take home. For more information, take a look at the BBC Good Food Market page. 

Yes you can bring your own food and drink to the Fair however there are many fantastic vendors we would love you to try instead!

Beaulieu have a limited number of manual wheelchairs and electric scooters available to hire, free of charge. These are subject to availability and it is advisable to book these in advance by calling 01590 614646 between 10:00am – 5:00pm. Please note that to ensure the safety of visitors, the use of personal customised mobility vehicles is at our discretion.

Yes, there will be a Plant Crèche and Shop ‘n’ Drop available at the Spring Fair. For more information, please click the link here. 

We welcome visitors with disabilities to Beaulieu Attraction for BBC Gardeners’ World Spring Fair. 

For information about wheelchair and scooter hire, parking, assistance dogs and more, please read our Access for Visitors with Disabilities page.

FAQ’s

Customer promise

How can we help?

Please find answers to some of our most frequently asked questions below. If your query is not answered, please get in touch.

What are the opening times?

Friday, Saturday, Sunday: 9:30am – 5pm

You will choose a timed entry slot at the point of booking.

 9.30am  / 12.00pm / 13.30pm

How do I get to Beaulieu and the Spring Fair?

Travelling to the BBC Gardeners’ World Spring Fair at Beaulieu is an important part of your experience. Take a look here for info on how to get to the Fair. 

Venue address:  Beaulieu, New Forest, Hampshire, United Kingdom,SO42 7ZN 

What measures do you have in place to ensure visitors observe social distancing?

We will be using signage where appropriate to indicate best practice for social distancing. Dedicated safety officers will be present at the Fair at all times so they can make sure the latest guidelines are followed by all visitors. For more info on how we are keeping you safe at this year’s Spring Fair, please click here.

How much are tickets to the Fair?

Ticket prices can be seen on the Ticket Information page.

Children tickets

Prices for children’s tickets can be found on the Ticket Information Page.

I now can’t come to the Fair, can I have a refund?

We are sorry, but we are not able to refund tickets for people who can’t make it. Ticket Terms & Conditions can be found on the ticket booking page.

What is an transaction fee and when does it apply?

The Transaction Fee is charged per order, not related to the number of tickets purchased. Transaction fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Transaction Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The Transaction Fee also contributes to other operational costs and overheads associated with ticket admin e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

I am registered disabled, do you have disability rate tickets?

Any visitor who is registered disabled is able to purchase a concessionary ticket plus claim a free ticket for a carer to accompany them to the Fair. For ticket prices for visitors with disabilities click here. 

Which experts will be at the Fair?

The Gardeners’ World Magazine team will be at the Fair every day, hosting the What To Do Now Stage. Find out who will be joining us at the Fair here. With further names to be announced soon. 

Are there any age restrictions for attending the Show?

Under 18s are admitted to the show accompanied by an adult. Under 5s tickets are free of charge and age 6 – 17 are at a discounted child rate

In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

When will my tickets arrive?

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairspring.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.

Are there cash machines on site?

There will be one cash machine at the Fair. Some producers don’t accept cards, so be sure to bring enough cash with you!

When do tickets go on sale?

Tickets to the BBC Gardeners’ World Spring Fair are now on sale. Book here.

Do Beaulieu gift aid annual Pass holders receive a discount?

Yes, holders of a Beaulieu gift aid annual pass to the National Motor Museum can upgrade their gift aid pass to visit BBC Gardeners’ World Fair Spring. For more information or to book, head to the Beaulieu website here.

I have lost my tickets, what do I do?

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairspring.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications. 

How will you be managing the toilets?

We have increased the number of toilets that are available at Beaulieu and have added them into the event field.  Queuing will be controlled to allow visitors to socially distance and the units will be serviced by a dedicated attendant.  All toilets in the event field will be stocked with hand sanitiser. Additional single portable toilet units will be located in the event field with a dedicated attendant for servicing.

Are dogs permitted at the Fair?

Yes, dogs are permitted to the Spring Fair, however they will need to be kept on a lead at all times.

Will there be food and drink at the Fair?

Yes, there will be lots of food and drink available at the Fair, plus tasty treats for you to buy and take home. For more information, take a look at the BBC Good Food Market page. 

Can I bring food and drink?

Yes you can bring your own food and drink to the Fair however there are many fantastic vendors we would love you to try instead!

Is there wheelchair hire available?

Beaulieu have a limited number of manual wheelchairs and electric scooters available to hire, free of charge. These are subject to availability and it is advisable to book these in advance by calling 01590 614646 between 10:00am – 5:00pm. Please note that to ensure the safety of visitors, the use of personal customised mobility vehicles is at our discretion.

Is there anywhere to store shopping bags?

Yes, there will be a Plant Crèche and Shop ‘n’ Drop available at the Spring Fair. For more information, please click the link here. 

I would like to give feedback, where do I do this?

Please email all feedback to  [email protected]

Access for visitors with disabilities

We welcome visitors with disabilities to Beaulieu Attraction for BBC Gardeners’ World Spring Fair. 

For information about wheelchair and scooter hire, parking, assistance dogs and more, please read our Access for Visitors with Disabilities page.