BBC Gardeners World Live

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FAQs

How can we help?

How can we help?

Please find answers to some of our most frequently asked questions below. If your query is not answered, please get in touch

What are the opening and closing times for the Show?

Thursday 13 June
9:00 - 18:00
Floral Marquee 10:00 - 18:00

Friday 14 June
9:00 - 18:00

Saturday 15 June
9:00 - 18:00

Sunday 16 June
9:00 - 18:00
Halls 9:00 - 17:00

What is a fulfilment fee and when does it apply?

The fulfilment fee is charged per order, not related to the number of tickets purchased. Fulfilment fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Fulfilment Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The fulfilment fee also contributes to other operational costs and overheads associated with ticket fulfilment e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.
 

Do you have special rates for children?

Children aged 0 – 5 are free every day. Children aged 6 – 17 are £12 on Saturday and free on Sunday (up to four per paying adult) or charged the concessionary rate on weekdays. 

If you wish your child to have a seat in the BBC Gardeners' World Live Theatre, this may be purchased for £3/£4 premium per seat (subject to availability). Children aged 0-5 are able to sit on an adults lap if preferred.

See all  ticket prices here.

What is an Any-1-Day ticket?

An Any-1-Day ticket is perfect if you're unsure which day you'd like to visit the show, but would like to take advantage of early booking offers. This ticket, at a slight premium to standard tickets, will allow access to the show on any one day excluding Saturday, with no need to plan in advance.

Is there an age limit to enter the show?

Under 18s are admitted to the show accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

Are theatre tickets separate?

BBC Gardeners' World Live Theatre tickets are £3/£4 premium, in addition to show entry. Some theatre tickets may be free of charge, this will be made clear in the booking process. 

When will my tickets arrive?

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

Alternatively if you opt for tickets to be sent by post, they should arrive no later than 2 weeks before the show. 

If you book within one week of the show, you wil need to collect tickets from the Box Office at the show entrance, or select an e-ticket.

Are there are discounts on group bookings?

Yes, visitors booking a group of eight or more people can benefit from discounted tickets and free organiser tickets.

See more information about group bookings or call 0800 358 0058.

Can I bring a school group?

New this year special School Tickets are available at just £17, which include a seat in the BBC Gardeners' World Live Theatre. Read more >

Is there parking at NEC?

The NEC has numerous car parks that are more broadly categorised into North, East, South and West with over 20,000 onsite parking spaces. On your arrival at the NEC, traffic officers will direct you to the most convenient parking area for your event, however being such a large site with a number of entrances, it is recommended that you refer to The NEC Site Map before your arrival to avoid adding time to your journey. The NEC is well sign-posted from the M6 (J4), the M42 (J6), the A45, A446 & M1.

Please note car parking charges have increased from October 2018. We strongly advise to book pre-paid parking in advance of the Show (up until the night before the Show opens) to secure the best rates at £12, as on the day parking will be charged at £16. 

Disabled parking for any vehicles displaying a blue badge is available and situated close to the halls for easy access. Both standard and disabled pre-paid parking is available. 

If you choose to pay on the day, tickets can be purchased from ticket machines during your visit and presented at the exit of the car park when you leave. Shuttle buses operate between the car parks and the Show.

Pre-paid parking will be available three months prior to the Show.

For more information click here. For queries regarding parking or feedback, please contact the NEC here

Which experts will be at BBC Gardeners’ World Live?

Click here to see the current line up. 

Is there a crèche facility?

To be confirmed. Please email bbcgardenersworldlive@riverstreetevents.co.uk to enquire.

There is a parenting room available daily for visitors with babies, for changing, quiet time and food heating.

How do I gain entry into the BBC Good Food Show?

BBC Gardeners’ World Live runs alongside the BBC Good Food Show. Your ticket includes entry to both shows – that’s TWO shows for the price of one!

There are no partitions between the shows and you are free to move between them as you wish. Look out for delicious summer produce in the food show for lunch to keep you going through the day!

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