We welcome visitors with disabilities to The NEC for BBC Gardeners’ World Live.

Please use the drop down options below to help with your queries. However, If you have any questions not answered below please contact The NEC on 0121 780 4141 or for more information about special assistance at the NEC, click here.

If you need to bring a companion, assistant or guider with you to the show to maximise your enjoyment, then that carer will be admitted free of charge. Please email bbcgardenersworldlive@riverstreetevents.co.uk with your booking reference and they will be able to arrange a Carer ticket for you.

Guide, assistance and hearing dogs are admitted into the show. 

Carer seats are available. More details TBC.

A sign language interpreter will be present in the theatre on set days and times. Days and times tbc.

The NEC has a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

Unfortunately due to the current circumstances, The NEC are unable to facilitate telephone bookings at this time.  However, you can email your enquiry to InfoEmailAccount@necgroup.co.uk, and a member of the team will contact you within three working days.

Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £15 per hire for all visitors.

All pre-bookings will be held until 1100hrs on the day they’ve been booked for, unless otherwise advised.

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times and The NEC only accept payment by card for any equipment hired. 

If travelling by train disembark at Birmingham International Station. Access to The NEC is via the skywalk. All levels of The NEC are accessible to wheelchair users, via ramps or lifts. The Atrium & piazza entrances have automatic doors.

Please note car parking charges have increased from October 2018. We strongly advise to book pre-paid parking in advance of the Show available three months prior to the event (up until the night before the Show opens) to secure the best rates at £12, as on the day parking will be charged at £16. Disabled parking for any vehicles displaying a blue badge is available and situated close to the halls for easy access. Click here to find out more.

If you choose to pay on the day, tickets can be purchased from ticket machines during your visit and presented at the exit of the car park when you leave. Shuttle buses operate between the car parks and the Show.

Induction loops are fitted to Ticket sales points, Information points, all show feature demonstration areas and the Organisers’ Office.

The NEC has Male and Female wheelchair accessible toilets.

In the event of a medical emergency please notify a member of security or any member of the BBC Gardeners’ World Live team who will be pleased to help you. Alternatively contact the medical centre on 2222 using the internal telephone situated at the entrance to each hall. 

We welcome visitors with disabilities to The NEC for BBC Gardeners’ World Live.

Please use the drop down options below to help with your queries. However, If you have any questions not answered below please contact The NEC on 0121 780 4141 or for more information about special assistance at the NEC, click here.

Free carer tickets

If you need to bring a companion, assistant or guider with you to the show to maximise your enjoyment, then that carer will be admitted free of charge. Please email bbcgardenersworldlive@riverstreetevents.co.uk with your booking reference and they will be able to arrange a Carer ticket for you.

Assistance dogs

Guide, assistance and hearing dogs are admitted into the show.

Theatre seats

Carer seats are available. More details TBC.

Sign language interpretor sessions

A sign language interpreter will be present in the theatre on set days and times. Days and times tbc.

Wheelchair and Scooter hire

The NEC has a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

Unfortunately due to the current circumstances, The NEC are unable to facilitate telephone bookings at this time.  However, you can email your enquiry to InfoEmailAccount@necgroup.co.uk, and a member of the team will contact you within three working days.

Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £15 per hire for all visitors.

All pre-bookings will be held until 1100hrs on the day they’ve been booked for, unless otherwise advised.

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times and The NEC only accept payment by card for any equipment hired.

Access and parking

If travelling by train disembark at Birmingham International Station. Access to The NEC is via the skywalk. All levels of The NEC are accessible to wheelchair users, via ramps or lifts. The Atrium & piazza entrances have automatic doors.

Please note car parking charges have increased from October 2018. We strongly advise to book pre-paid parking in advance of the Show available three months prior to the event (up until the night before the Show opens) to secure the best rates at £12, as on the day parking will be charged at £16. Disabled parking for any vehicles displaying a blue badge is available and situated close to the halls for easy access. Click here to find out more.

If you choose to pay on the day, tickets can be purchased from ticket machines during your visit and presented at the exit of the car park when you leave. Shuttle buses operate between the car parks and the Show.

Hard of hearing

Induction loops are fitted to Ticket sales points, Information points, all show feature demonstration areas and the Organisers’ Office.

Accessible toilets

The NEC has Male and Female wheelchair accessible toilets.

Medical emergencies

In the event of a medical emergency please notify a member of security or any member of the BBC Gardeners’ World Live team who will be pleased to help you. Alternatively contact the medical centre on 2222 using the internal telephone situated at the entrance to each hall.