Frequently Asked Questions

Visitors looking at the pocket map at BBC Gardeners' World Live

How can we help?

Please find answers to some of our most frequently asked questions below. If your query is not answered, please get in touch.

Thursday, Friday, Saturday: 9am – 6pm

Sunday: 9am – 5pm 

You will choose a timed entry slot at the point of booking. Please aim to arrive within the 45-minute window: 9.00am –  9.45am / 9.45am – 10.30am / 10.30am – 11.15am / 11.15am-12pm / 12pm onwards

You can access your tickets at any time online from See Tickets directly, and print them out or bring as digital tickets on a smart phone, using this link:

          https://gardenersworldlive.seetickets.com/customerservice

You will need to log in with your booking reference number and one of the qualifying verifications.

We ask that all visitors attending BBC Gardeners’ World Live adhere to our Covid Commitment to ensure everyone’s safety.

Please view our Covid Commitment here.

The Transaction Fee is charged per order, not related to the number of tickets purchased. Transaction fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Transaction Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The Transaction Fee also contributes to other operational costs and overheads associated with ticket admin e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

The transaction fee is £3.95 for E-Ticket or £4.95 for Standard Postal Delivery. This covers the costs of processing your order, packing and delivering the tickets to you. This fee can also apply to tickets arranged for collection. The transaction fee applies per order not per ticket. A transaction fee does not apply to orders of only additional ‘add-on’ items.

We welcome visitors with disabilities to The NEC for BBC Gardeners’ World Live. 

For information about wheelchair and scooter hire, parking, assistance dogs and more, please read our Access for Visitors with Disabilities page coming soon.

Any visitor who is registered disabled is able to claim a free ticket for a carer to accompany them to the Show. Carer tickets can be added at the time of your booking. When making your booking simply add an essential carer ticket on for each of the visitors with registered accessibility requirements. Please bring proof of eligibility with you to show on arrival such as a Blue Badge, Freedom Pass, DLA letter or PIP letter.

A carer ticket accompanying a VIP ticket holder will not receive all of the extra benefits in the VIP package. However carers who require the full package will pay a reduced rate.

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

Alternatively if you opt for tickets to be sent by post, they should arrive no later than 2 weeks before the show. 

You can access your tickets at any time online from See Tickets directly, using this link: https://gardenersworldlive.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.

The NEC has numerous car parks that are more broadly categorised into North, East, South and West with over 20,000 onsite parking spaces. On your arrival at the NEC, traffic officers will direct you to the most convenient parking area for your event, however being such a large site with a number of entrances, it is recommended that you refer to The NEC Site Map before your arrival to avoid adding time to your journey. The NEC is well sign-posted from the M6 (J4), the M42 (J6), the A45, A446 & M1.

Disabled parking for any vehicles displaying a blue badge is available and situated close to the halls for easy access. Both standard and disabled pre-paid parking will be available. 

We highly recommend booking pre-paid parking in advance to secure the best rates. Pre-paid parking is £12.85. Pay on the day is £16.95. Pre-paid parking is available 3 months out from the show.

If you choose to pay on the day, tickets can be purchased from ticket machines during your visit and presented at the exit of the car park when you leave. Shuttle buses operate between the car parks and the Show.

Please visit https://www.thenec.co.uk/visitors/parking/ for more information.

Our customer services team is very busy at this time so please be sure to include all relevant details in your email including booking reference and the exact day/time you would like to change to:  [email protected] and the team will try to help

Children aged 0 – 5 are free every day. Children aged 6 – 17 prices can be seen on the Ticket Information page.

Under 18s are admitted to the show accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

BBC Gardeners’ World Live Theatre seats must be booked separately, in addition to your tickets. 

Have a look at our timetable here to find out who’s on when. 

Free sessions and talks will be on at the My Gardeners’ World Stage.

See more information about group bookings 

Dogs are not permitted to the Show, with the exception of Guide or Assistance Dogs. Emotional assistance dogs are not permitted.

We are delighted to be running an event at the NEC where sustainability is at the heart of everything they do.

As one of the UK’s leading exhibition venues, the NEC want to limit the impact of their presence on the environment. They have developed NEC sustain – an all encompassing sustainability programme that’s constantly growing and adapting to meet the needs of our changing world. Whether they’re looking at energy, waste or food miles, the NEC want to limit the impact of their presence on the environment. 

For more information, please visit: https://www.thenec.co.uk/about/sustainability/ 

We recommend that exhibitors take card payments but cannot insist on it, so we would advise bringing cash to the Show as well.

Tickets are not currently available via Groupon.

Tickets are not currently available via Tesco Clubcard.

National Garden Gift Vouchers are not accepted as payment at the Show.

Immediate Live, organiser of the  BBC Gardeners’ World, is committed to reducing the carbon footprint of all its events.

As part of this process, we’re giving our visitors the chance to make a voluntary donation to Ecologi to carbon offset part of their journey to our events.   

Ecologi, a social enterprise who only fund carbon offsetting projects which meet the highest verification standards, such as Gold Standard or Verified Carbon Standard.

Any donations, along with direct investment from Immediate Live, will be placed into certified carbon offset projects that reduce greenhouse gases from entering the atmosphere, such as renewable energy which displace existing fossil fuel energy and conservation or humanitarian projects (e.g. providing clean water access). 

Frequently Asked Questions

Visitors looking at the pocket map at BBC Gardeners' World Live

How can we help?

Please find answers to some of our most frequently asked questions below. If your query is not answered, please get in touch.

Opening times

Thursday, Friday, Saturday: 9am – 6pm

Sunday: 9am – 5pm 

You will choose a timed entry slot at the point of booking. Please aim to arrive within the 45-minute window: 9.00am –  9.45am / 9.45am – 10.30am / 10.30am – 11.15am / 11.15am-12pm / 12pm onwards

I can’t find my tickets

You can access your tickets at any time online from See Tickets directly, and print them out or bring as digital tickets on a smart phone, using this link:

          https://gardenersworldlive.seetickets.com/customerservice

You will need to log in with your booking reference number and one of the qualifying verifications.

Keeping you safe

We ask that all visitors attending BBC Gardeners’ World Live adhere to our Covid Commitment to ensure everyone’s safety.

Please view our Covid Commitment here.

What is an transaction fee and when does it apply?

The Transaction Fee is charged per order, not related to the number of tickets purchased. Transaction fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Transaction Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The Transaction Fee also contributes to other operational costs and overheads associated with ticket admin e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

The transaction fee is £3.95 for E-Ticket or £4.95 for Standard Postal Delivery. This covers the costs of processing your order, packing and delivering the tickets to you. This fee can also apply to tickets arranged for collection. The transaction fee applies per order not per ticket. A transaction fee does not apply to orders of only additional ‘add-on’ items.

Access for visitors with disabilities

We welcome visitors with disabilities to The NEC for BBC Gardeners’ World Live. 

For information about wheelchair and scooter hire, parking, assistance dogs and more, please read our Access for Visitors with Disabilities page coming soon.

Any visitor who is registered disabled is able to claim a free ticket for a carer to accompany them to the Show. Carer tickets can be added at the time of your booking. When making your booking simply add an essential carer ticket on for each of the visitors with registered accessibility requirements. Please bring proof of eligibility with you to show on arrival such as a Blue Badge, Freedom Pass, DLA letter or PIP letter.

A carer ticket accompanying a VIP ticket holder will not receive all of the extra benefits in the VIP package. However carers who require the full package will pay a reduced rate.

When will my tickets arrive?

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

Alternatively if you opt for tickets to be sent by post, they should arrive no later than 2 weeks before the show. 

You can access your tickets at any time online from See Tickets directly, using this link: https://gardenersworldlive.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.

Is there parking at The NEC

The NEC has numerous car parks that are more broadly categorised into North, East, South and West with over 20,000 onsite parking spaces. On your arrival at the NEC, traffic officers will direct you to the most convenient parking area for your event, however being such a large site with a number of entrances, it is recommended that you refer to The NEC Site Map before your arrival to avoid adding time to your journey. The NEC is well sign-posted from the M6 (J4), the M42 (J6), the A45, A446 & M1.

Disabled parking for any vehicles displaying a blue badge is available and situated close to the halls for easy access. Both standard and disabled pre-paid parking will be available. 

We highly recommend booking pre-paid parking in advance to secure the best rates. Pre-paid parking is £12.85. Pay on the day is £16.95. Pre-paid parking is available 3 months out from the show.

If you choose to pay on the day, tickets can be purchased from ticket machines during your visit and presented at the exit of the car park when you leave. Shuttle buses operate between the car parks and the Show.

Please visit https://www.thenec.co.uk/visitors/parking/ for more information.

Can I change the day and/or time of my tickets?

Our customer services team is very busy at this time so please be sure to include all relevant details in your email including booking reference and the exact day/time you would like to change to:  [email protected] and the team will try to help

Do you have special rates for children?

Children aged 0 – 5 are free every day. Children aged 6 – 17 prices can be seen on the Ticket Information page.

Is there an age limit to enter the Show?

Under 18s are admitted to the show accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

Are theatre tickets separate?

BBC Gardeners’ World Live Theatre seats must be booked separately, in addition to your tickets. 

Have a look at our timetable here to find out who’s on when. 

Free sessions and talks will be on at the My Gardeners’ World Stage.

Are there discounts on group bookings?
Yes, visitors booking a group of ten or more people can benefit from discounted tickets and free organiser tickets.

See more information about group bookings 

Are dogs permitted to the Show?

Dogs are not permitted to the Show, with the exception of Guide or Assistance Dogs. Emotional assistance dogs are not permitted.

NEC Sustainability

We are delighted to be running an event at the NEC where sustainability is at the heart of everything they do.

As one of the UK’s leading exhibition venues, the NEC want to limit the impact of their presence on the environment. They have developed NEC sustain – an all encompassing sustainability programme that’s constantly growing and adapting to meet the needs of our changing world. Whether they’re looking at energy, waste or food miles, the NEC want to limit the impact of their presence on the environment. 

For more information, please visit: https://www.thenec.co.uk/about/sustainability/ 

Will exhibitors accept cards?

We recommend that exhibitors take card payments but cannot insist on it, so we would advise bringing cash to the Show as well.

Groupon

Tickets are not currently available via Groupon.

Tesco Clubcard

Tickets are not currently available via Tesco Clubcard.

Can I use National Garden Vouchers as payment at the Show?

National Garden Gift Vouchers are not accepted as payment at the Show.

Carbon Offset Donation

Immediate Live, organiser of the  BBC Gardeners’ World, is committed to reducing the carbon footprint of all its events.

As part of this process, we’re giving our visitors the chance to make a voluntary donation to Ecologi to carbon offset part of their journey to our events.   

Ecologi, a social enterprise who only fund carbon offsetting projects which meet the highest verification standards, such as Gold Standard or Verified Carbon Standard.

Any donations, along with direct investment from Immediate Live, will be placed into certified carbon offset projects that reduce greenhouse gases from entering the atmosphere, such as renewable energy which displace existing fossil fuel energy and conservation or humanitarian projects (e.g. providing clean water access).