Frequently Asked Questions

Customer promise

2 – 4 September 2022

Friday, Saturday, Sunday: 10am – 5pm

When booking you will need to select either a 10am or 12pm entry time slot. You can arrive at any time from the selected time.

We will be using signage where appropriate to indicate best practice for social distancing. Dedicated safety officers will be present at the Fair at all times so they can make sure the latest guidelines are followed by all visitors. For more info on how we are keeping you safe at this year’s Autumn Fair, please click here.

We ask that all visitors attending BBC Gardeners’ World Autumn Fair adhere to our Covid Commitment to ensure everyone’s safety.

Please view our Covid Commitment here.

Ticket prices can be seen on the Ticket Information page.

Prices for children’s tickets can be found on the Ticket Information Page.

We are sorry, but we are not able to refund tickets for people who can’t make it. Ticket Terms & Conditions can be found on the ticket booking page.

The Transaction Fee is charged per order, not related to the number of tickets purchased. Transaction fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Transaction Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The Transaction Fee also contributes to other operational costs and overheads associated with ticket admin e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

Any visitor who is registered disabled is able to purchase a concessionary ticket plus claim a free ticket for a carer to accompany them to the Fair. 

The Gardeners’ World Magazine team will be at the Fair every day. We will announce what experts will be joining us shortly.

Under 18s are admitted to the show accompanied by an adult. Under 5s tickets are free of charge and age 6 – 17 are at a discounted child rate

In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairautumn.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.

Tickets to the BBC Gardeners’ World Autumn Fair will be on sale in April 2022.

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairautumn.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications. 

Yes! EH members will be asked to present their EH Membership card on entry, along with their ticket. Your membership must be active. 

Yes, dogs are permitted to the Autumn Fair, however they will need to be kept on a lead at all times.

Yes, there will be lots of food and drink available at the Fair, plus tasty treats for you to buy and take home. For more information, take a look at the BBC Good Food Market page. 

Yes you can bring your own food and drink to the Fair however there are many fantastic vendors we would love you to try instead!

Yes, there will be a Plant Crèche and Shop ‘n’ Drop available at the Autumn Fair. For more information, please click the link here

Frequently Asked Questions

Customer promise
What are the opening times?

2 – 4 September 2022

Friday, Saturday, Sunday: 10am – 5pm

When booking you will need to select either a 10am or 12pm entry time slot. You can arrive at any time from the selected time.

What measures do you have in place to ensure visitors observe social distancing?

We will be using signage where appropriate to indicate best practice for social distancing. Dedicated safety officers will be present at the Fair at all times so they can make sure the latest guidelines are followed by all visitors. For more info on how we are keeping you safe at this year’s Autumn Fair, please click here.

Keeping you safe

We ask that all visitors attending BBC Gardeners’ World Autumn Fair adhere to our Covid Commitment to ensure everyone’s safety.

Please view our Covid Commitment here.

How much are tickets to the Fair?

Ticket prices can be seen on the Ticket Information page.

Children tickets

Prices for children’s tickets can be found on the Ticket Information Page.

I now can’t come to the Fair, can I have a refund?

We are sorry, but we are not able to refund tickets for people who can’t make it. Ticket Terms & Conditions can be found on the ticket booking page.

What is an transaction fee and when does it apply?

The Transaction Fee is charged per order, not related to the number of tickets purchased. Transaction fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The Transaction Fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The Transaction Fee also contributes to other operational costs and overheads associated with ticket admin e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

I am registered disabled, do you have disability rate tickets?

Any visitor who is registered disabled is able to purchase a concessionary ticket plus claim a free ticket for a carer to accompany them to the Fair. 

Which experts will be at the Fair?

The Gardeners’ World Magazine team will be at the Fair every day. We will announce what experts will be joining us shortly.

Are there any age restrictions for attending the Show?

Under 18s are admitted to the show accompanied by an adult. Under 5s tickets are free of charge and age 6 – 17 are at a discounted child rate

In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show. 

When will my tickets arrive?

If you select an e-ticket you will immediately receive your tickets by email, which you can print straight away.

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairautumn.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.

When do tickets go on sale?

Tickets to the BBC Gardeners’ World Autumn Fair will be on sale in April 2022.

I have lost my tickets, what do I do?

You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairautumn.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications. 

I’m an English Heritage Member, do I need to bring my EH membership card?

Yes! EH members will be asked to present their EH Membership card on entry, along with their ticket. Your membership must be active. 

Are dogs permitted at the Fair?

Yes, dogs are permitted to the Autumn Fair, however they will need to be kept on a lead at all times.

Will there be food and drink at the Fair?

Yes, there will be lots of food and drink available at the Fair, plus tasty treats for you to buy and take home. For more information, take a look at the BBC Good Food Market page. 

Can I bring food and drink?

Yes you can bring your own food and drink to the Fair however there are many fantastic vendors we would love you to try instead!

Is there anywhere to store shopping bags?

Yes, there will be a Plant Crèche and Shop ‘n’ Drop available at the Autumn Fair. For more information, please click the link here

I would like to give feedback, where do I do this?

Please email all feedback to  [email protected]