Frequently Asked Questions
Planning your day out in advance will help you make the most of your time at the Autumn Fair.
If you need to access your tickets or booking details, please use the See Tickets customer service area, accessible here: https://bbcgardenersworldfairautumn.seetickets.com/customerservice
As well a accessing your tickets, you can make changes to your booking if required.
Please check the FAQs below if you have any questions that need answering:
30 August – 1 September 2024
Friday, Saturday, Sunday: 10am – 5pm
When booking you will need to select either a 10am, 12pm or 1.30pm entry time. You can arrive at any time from the selected time.
Every car parked at the event needs an official Parking Pass. The Car Park will be open from 9am to 6pm.
Parking should be booked in advance, at the same time as tickets. Clearly display your Pass on your dashboard before arrival, so the parking team can view and direct you to the correct location.
Car parking is £5 in advance, or £7 on the day (card only)
There is no charge for English Heritage Members or Blue Badge holders to park, but you should still secure a FREE pass when booking tickets and display it clearly prior to arrival alongside proof of eligibility.
There may not be Blue Badge parking available on the day, please book in advance.
Yes. Blue Badge Parking Passes are limited and must be booked in advance, preferably at the same time as booking tickets.
If you have booked a Blue Badge Parking Pass, please clearly display your Blue Badge AND official Blue Badge Parking Pass on your dashboard prior to arrival at the car park entrance.
If you have Fair entry tickets and need to add a Blue Badge Parking Pass to your booking, please click here and select ‘Parking’ to book >
Yes you can add a parking pass to your booking. To do so, please click here and select the ‘Parking’ option >
Please follow the event signage upon the approach to Audley End House and Gardens. Please note that parking for the event will be in the event field and NOT in the usual Audley End car park. For Sat Nav please use postcode CB11 4UH and follow parking singage.
Ticket prices can be seen on the Ticket Information page.
Under 5s go free. There are special rates for children aged 5-17 and families.
Prices and options can be found on the Ticket Information Page.
We are sorry, but we are not able to refund tickets for people who can’t make it. Ticket Terms & Conditions can be found on the ticket booking page.
The transaction fee covers the costs of processing your order, producing your tickets, and in the case of postal delivery, the packing and delivery of the tickets to you.
The fee applies to postal, print at home and e-tickets to cover the costs of: credit card fees; ticketing technology; onsite scanning staff; customer services and administration, all of which are involved in the processing, production and issuing of your tickets as well as safe and secure access to the event.
We are doing all we can to manage these costs amidst all costs rising to deliver events and constantly reviewing fees and the customer experience and value for money at our events.
The transaction fee applies per order not per ticket. For example, if you purchase six tickets, you only pay one transaction fee.
Any visitor who is registered disabled is able to book a free ticket for a carer to accompany them to the Fair.
Meet the experts, here.
Under 18s are admitted to the show accompanied by an adult. Under 5s tickets are free of charge and age 6 – 17 are at a discounted child rate
In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure Under 18s are aware and comply with these laws for the duration of their visit to the show.
Tickets are being dispatched and you will receive yours by email shortly after booking.
You can access your tickets at any time online from See Tickets, using this link: https://bbcgardenersworldfairautumn.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.
You can access your tickets at any time online from See Tickets directly, using this link: https://bbcgardenersworldfairautumn.seetickets.com/customerservice You will need to log in with your booking reference number and one of the qualifying verifications.
Yes. English Heritage members will be asked to present their Membership card on entry, along with their ticket, to validate the membership rate. Your membership must be active.
You will need to display your Member card or car sticker clearly alongside your Member Parking Ticket, for entry to the Car park.
Yes, dogs are permitted in the outside areas of the Autumn Fair but must be kept on a lead at all times. Please note, dogs are NOT permitted inside Audley End House.
Yes, there will be lots of food and drink available at the Fair, plus tasty treats for you to buy and take home. For more information, take a look at the BBC Good Food Market page, here >
Yes you can bring your own food and drink to the Fair however there are many fantastic vendors we would love you to try instead! Please note: glass bottles are not permitted on site.
Yes, there will be a Plant Crèche and Shop ‘n’ Drop available at the Autumn Fair. For more information, please click the link here.
Please email all feedback to [email protected]
Yes! Friends of Audley End, Cadw Members and Art Funds Members can receive discounted tickets in advance by entering your membership number and/or on the door. Please bring your valid membership card on the day, to validate your tickets.
Do What You Love Annual Pass holders can use the pass to grant entry to one day at the Autumn Fair between 1 – 3 September 2023 only, for one person. The same Pass cannot be used to attend two or more days of a single event. Please present your card at the Box Office team at the entrance to the Fair to be admitted. See full Do What You Love Annual Pass terms & conditions here.
Please view our Covid Commitment here.
Whilst the Fair is on, access to Audley End will be limited to ticket holders only.
Find out more about Audley End’s attractions, including the charming parterre gardens, time-travelling servants’ quarters, and Capability Brown Tours, by clicking here.