We will always listen to our customers and be honest, accessible, friendly and visible. We will always be fair and act with integrity in order to make our shows as enjoyable and successful for you as well as for us.
We welcome all feedback, good or bad and take all comments into consideration when planning our shows. We strive to deliver excellent customer service to all our customers, whether visitors or exhibitors, but recognise that sometimes we might get it wrong. If you do have a complaint or any feedback, please write to us at the address below. We will endeavour to acknowledge your communication within 10 working days.
Complaints and Feedback
Please address all complaints and feedback to:
BBC Gardeners’ World Spring Fair
River Street Events at Immediate Media
44 Brook Green
London W6 7BT
Make sure you get the chance to have your say!
Please take time to complete our post show surveys that we send out after the show, or email us at firstname.lastname@example.org